Wow. I just got an email that GoogaMooga was offering 100% refunds for $250 Extra Mooga tickets…
An Important Message for Extra Mooga Ticket Buyers
We promised you a terrific Extra Mooga experience this past weekend and we didn’t deliver, particularly in providing an adequate amount of food and beverage on Saturday. Weâ€™re very sorry if we disappointed you.
To officially extend our apology, weâ€™re offering you a 100% refund of your Extra Mooga ticket price, including handling fees.
- If youâ€™d like a refund, please email your request within 30 days toÂ email@example.com. Make sure to include the email address you used to make your initial purchase. Youâ€™ll receive a refund to the credit card you used for your purchase within approximately 10-14 days of the date of your request. Weâ€™ll inform you by email when your refund has been processed.
- If you paid in cash, please email us from the address you gave us when you purchased your ticket and give us a mailing address for your refund check.
When developing The Great GoogaMooga, we envisioned Extra Mooga as an outstanding all-inclusive, premium experience, with top-tier programming and lots of great food and drink. We were also excited to shine the spotlight on this magical part of Prospect Park, one of the Cityâ€™s great treasures.
Our intentions were good, but our execution came up short in several areas. As we continue to evaluate what went wrong, your feedback is important to us. Weâ€™ve set up a special address for your commentsâ€”ExtraMoogaFeedback@
At Superfly Presents and GoogaMooga, we pride ourselves in creating great experiencesâ€”and exceeding expectationsâ€”and we sincerely hate to disappoint and under-deliver. Weâ€™re in this for the long haul and are committed to building a great, iconic food festival for New York. We hope youâ€™ll look past this yearâ€™s mistakes and join us at next yearâ€™s Great GoogaMooga festival.
Jonathan Mayers, Rick Farman, Rich Goodstone & Kerry Black
Co-Founders, Superfly Presents & GoogaMooga
That’s super classy. They really didn’t have to do that. I know there wasn’t much food (which is odd for a food festival), but I still had a great time and probably got my money’s worth in drinks (uhh maybe). Anyway, a great PR save here. They could’ve just sent me a coupon for a pizza slice and I would’ve been happy.Â Hope they do it again next year. Just more food please for Extra Mooga.